Return & Refund Policy
At KEYSES LLC, customer satisfaction is our highest priority. We are committed to providing reliable digital software products and exceptional customer support. If you experience any issues with your purchase, our team will work with you to resolve them as quickly as possible.
1) Contact Our Support Team First
Before requesting a refund, we kindly ask that you contact our support team. Most issues can be resolved quickly through troubleshooting, replacement, or activation assistance.
You can contact us at:
Email: info@keyses.com
Please allow 24–72 hours for our support team to review and respond to your request.
2) Digital Products
All products sold on Keyses.com are digital products delivered electronically. Due to the nature of digital goods, products cannot be physically returned once they have been delivered.
3) Refund Eligibility
A refund may be considered in the following situations:
- The product delivered is completely non-functional and our support team is unable to resolve the issue.
- An incorrect product was delivered and a replacement cannot be provided.
- The product cannot be activated due to an issue that cannot be resolved by our support team.
- The product received is significantly different from the description provided on the product page.
4) Non-Refundable Situations
Refunds will generally not be issued in the following circumstances:
- You purchased the wrong product or selected the wrong version.
- Your device does not meet the software's system requirements.
- You no longer need or want the product after purchase.
- You refuse technical assistance offered by our support team.
- The product has been successfully delivered and activated as described.
- The issue is caused by third-party software, hardware, or operating system modifications unrelated to the purchased product.
5) Technical Support
Our technical support team is available to help with installation, activation, and troubleshooting. In most cases, software activation issues can be resolved without requiring a refund.
6) Replacement Products
If a product key or digital license is found to be invalid or defective, we will first attempt to provide a replacement or alternative solution before considering a refund.
7) Processing Approved Refunds
If a refund request is approved, the refund will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.
8) Fraud Prevention
To protect both our customers and our business, we reserve the right to investigate refund requests. Refunds may be denied in cases involving suspected fraud, abuse of our policies, chargeback misuse, or violations of our Terms & Conditions.
9) Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
KEYSES LLC
Website: https://keyses.com
Email: info@keyses.com